Privacy Policy

Privacy Policy
This Policy has been written to make know the
principles of confidentiality that will govern the use by
Hotel Terme Zi Carmela di Elia Anna Maria & C.s.a.s of
the data provided by customers, including data collected
through the website. This page contains a description of
the way in which the website is managed in terms of the
processing of the personal data of the users consulting
it. This information is also provided under GDPR-EU
regulation 2016/679 (Code of practice for the
protection of personal data) to those who interact with
web services with www.zicarmela.com/it . The privacy
notice applies only for this website and not for other
websites that may be consulted by the user through
links on this site. By visiting this website, you are
implicitly declaring that you have understood and
accepted the treatment modalities described by the
privacy policy. The company Hotel Terme Zi Carmela di
Elia Anna Maria & C.s.a.s. based in Via F.Caracciolo,14
Naples in person of his pro tempore legal representative
is the holder of the above data processing which is
carried out at the company headquarters for the
purpose set out in this privacy policy, including the
purpose of direct marketing in case of consent by the
user. The treatments related to the web services of this
site are handled only by the owner’s company internal

staff, employed for this purpose and by external staff for
occasional maintenance/management of this website.
The personal data provider by the users that request
information material or subscribing to newsletter are
used with the aim to provide the requested service.
Such data may also be used by the company for the
following purposes: a)in managing the relationship with
the customer; b) performance of the economic activity ;
c) other purposes related to the activity carried out by
the company and related to it(for example improving
the products and the services requested by the person
concerned; market research on customer satisfaction,
etc.). Where necessary to collect personally identifiable
data of a user in order to provide a specific service, we will
ask you to voluntarily provide the necessary data, which
will be used exclusively for the purposes of providing the
service.
In the event that the user wishes to make a reservation at
the accommodation facility, the user will be asked for
information such as name, address, telephone number, e-
mail address, credit card number and room preferences, in
order to process and process the booking of the user
requesting. The company Hotel Terme Zi Carmela di Elia
Anna Maria & C. s.a.s. uses the e-mail address to send the

booking confirmation and, if necessary, may use other
information to contact the user in order to obtain some
necessary data in the processing of his reservation. The
company Hotel Terme Zi Carmela di Elia Anna Maria & C.
s.a.s. can also use contact details for: send to the user a
message prior to arrival that summarizes the booking
confirmation data, and providing further information
about the area and accommodation; communicate to the
user special offers and promotions as provided in this
Privacy Policy; as well as to send to the user periodic
surveys related to the degree of satisfaction or market
research. The user may at any time revoke the consent
given for sending marketing communications.
The user may also revoke his consent to be part of the
surveys.
Direct Marketing
As mentioned above, we would like to provide you with
information about new products, promotions, special
offers and other information that we think may interest
you.
In case you have expressly authorized us to do so by ticking
the appropriate flag, we can send you this information by
post and by telephone, unless otherwise specified during
registration.

If at any time the users wish that their data are not to be
used for marketing purposes, they can contact the
customer service by email at the address
info@zicarmela.com and we will no longer send you any
commercial communication. If you have intended to deny
consent to the processing of your data, you will never
receive any commercial communication and all the data
you provide will be used only to respond to your request.
Navigation Data
The computer systems and software used by the site,
acquire certain personal data in the normal course of the
service, which is implicit to be able to use the Internet
communications protocols.
These data are not gathered for association with identified
subjects, but by their very nature, when processed or
associated with data held by third parties, they might allow
users to be identified.
This category includes, for instance, IP addresses or names
with domains of computers used by persons logging onto
the site, URI (Uniform Resource Identifier) addresses of the
resources required as well as other parameters related to
the users' operative system.

These data are used exclusively to desume anonymous
statistic information about the Site performance and are
deleted soon after the may also be used to investigate
computer crimes against the Site.
Cookies
Cookies are data created by a server that are stored in text
files on the hard disk of your computer and allow the
operation of this website, the use of a specific functionality
explicitly requested by the user allows to improve the
functioning of this site, such as cookies that make browsing
faster or show content of greatest interest to the user
depending on previous choices. Cookies may be
permanent (c.d. persistent cookies), but may also have a
limited duration (c.d. session cookies). This website uses
both, the session cookies are not stored permanently in
your computer, they vanish after the browser will be
closed. Those persistent need to customize navigation
depending on the instrument used by the user (computer,
tablet, smartphone) as well as third-party cookies that are
used to analyze the website access (es. Google Alanlytics)
and to allow users to share the content of the site through
social networks (FB) or e-mail (Add This). These cookies are
stored permanently on your computer and have a variable
duration.

The site uses in particular the following cookies:
Error: The domain www.zicarmela.com/it is not
authorized to show the cookie declaration. Please add it
in the cookie manager to authorize the domain.
Google Analytics Cookies
Our website uses Google Analytics, which provides
statistical measurement and analysis of the performance
of the website by means of Cookies. To view the Google
Analytics privacy policy, visit page
http://www.google.com/intl/en/analytics/privacyoverview
.html . For the privacy policy of Google, we report the
following address :
http://www.google.com/intl/it/privacy/privacy-
policy.html. Google Adwords & Google Remarketing
Cookies
The website may use the Google Adwords and Google
Remarketing technology. Both are run by Google Inc... Also
the function of AdWords conversion tracking uses cookies.
To help us keep track of sales and other conversions, a
cookie is added to a user's computer when that user clicks
on an ad.

These cookies stay for 30 days and do not gather, nor
monitor any information suitable to identify the reference
user.
Users can disable cookies tracking Google conversions in
their Internet browser settings. In some cases cookies may
cause problems at the time of login or while browsing
within your AdWords account. When this happens, the
best way to correct the problem is to clear the cache and
delete the cookies saved by your Internet browser.
To read more click here:
https://www.google.es/intl/it/policies/privacy/.
The user can finally disable Google Analytics cookies by
downloading a specific browser plug-in available at the
following url https://tools.google.com/dlpage/gaoptout.
Facebook Cookies
This website may use Facebook Inc. cookies to monitor the
performance of Facebook Ads campaigns and any
remarketing action. Click here for more information about
the use of cookies by Facebook
https://www.facebook.com/help/cookies/
The user can object to the recording of persistent cookies
on his hard disk by configuring the browser to disable
cookies.

Find out how to disable cookies in the following major
browsers: Chrome, Firefox, Internet Explorer, Safari,
Opera. After having disabled cookies, however, certain
features of the web pages may not be performed properly.
Data Provided Voluntarily by the user
The optional, explicit and voluntary sending of e-mail to
the addresses indicated on this site, or filling in the form,
involves the subsequent acquisition of the sender’s
address, necessary to answer requests, as well as any
other personal data entered in the letter by the customer.
Provision of Data
The user is free to furnish the personal data brought in the
forms of application or however suitable in special sections
of the site to solicit the dispatch of informative material or
other communications.
Their failure to confer does not imply the impossibility of
obtaining what is requested in an anonymous form.
Personal data are processed with automated tools for the
time strictly necessary to achieve the purposes for which
they were collected. In order to prevent data loss, abuse,
incorrect use, and unauthorized access specific security
measures are observed.

Method of treatment
Your personal data will be processed with automated tools
for the time strictly necessary to achieve the purposes for
which they were collected. In order to prevent data loss,
abuse, incorrect use, and unauthorized access specific
security measures are observed. The user has always the
right, at any time, to obtain the confirmation of the
existence or not of the data referring to his person and to
know the content and the origin, verify the accuracy or ask
for integration or updating, or the rectification (GDPR -EU
Regulation 2016/679). The same article grants the right to
request the cancellation, anonymity or impediment of data
handled in breach of law, and in any event if there is valid
reason to do so to object to their being processed.
This policy may be periodically and the information
collected may be subject to information disclosure.
This report about privacy can be periodically changed and
the use of the information gathered is subject to the report
about privacy in force at the moment of its employment
This document is published on the website
www.zicarmela.com/it as its privacy policy, which may be
updated and supplemented.

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